Warranty Policy - Our Promise
SUN-SNIPER develops and inspects its products in Germany. Each product is examined to ensure that it is suitable for use in professional applications.
This is why SUN-SNIPER grants a 24-month warranty for its products. The warranty period is 24 months from the date of purchase. If you experience any problems with the product within that time, you can return it to us.* We will check the faulty product and either repair or replace it, whichever we deem best.
Please register your product within 14 days of purchase at: www.sun-sniper.com/warranty
Our warranty is based on the assumption that our products remain free of defects attributable to manufacturing or to normal use and wear for the duration of the warranty. It is considered such a defect when the product’s functions/features no longer comply to the descriptions in the instructions - whether completely or only to a degree. Damage to the product caused by lack of caution or abuse is not considered normal use in the sense described here and is not covered by this warranty.
If, despite our multiple stringent quality inspections, an exception should occur and you receive a product with a fault that you would like to have remedied – which is understandable – please proceed as follows:
1. *STOP! Please do NOT send us the faulty item until SUN-SNIPER proposes the quickest and most efficient solution; refer to point two.
2. Please E-mail a short deficiencies report to firstname.lastname@example.org, stating the product designation and a brief description of the fault. If you have a photo, please send it - a picture is sometimes worth a thousand words. With the same E-mail, please send us the receipt (scanned or photographed) and the name (company or last name) under which you registered the product. We will contact you immediately to propose a solution that requires minimal effort on your part.
Telephone: +49 - 4175 - 80 88 79 88
Telefax: +49 - 4175 - 80 88 79 68
Buchenring 8 - 10
D-21272 Egestorf, Germany
Please note: Your legal rights to claim damages for material defects are not in any way restricted by this two-year warranty that applies from the time of receipt of the product. Your statutory rights due to material defects are regulated by § 437 BGB (German Civil Code).
To enable us to meet our warranty promise, please register your product within 14 days of purchase on our website under: www.sun-sniper.com/warranty
This warranty is a promise from Wolfgang-Peter Geller
Note: You need register only once for the warranty. Other products are then automatically included.
SUN-SNIPER: Free Supplementary CAMERA Theft Insurance
* If despite the steel cable woven into the strap a thief manages to cut your SUN-SNIPER camera strap with a knife and steal your camera, you are insured for up to 1000.00 EUR.
All SNIPER STRAPS with "STEEL" as well as the EASY-GLYDER are insured for two years from the date of purchase when you register them online within 14 days of purchase.
- Rotaball PRO = 1 strap
- EASY-GLYDER = 1 strap
- DPH = 2 side straps
- TPH = 2 side straps
- TRAVELER = 1 strap
Insurance Policy Conditions
The insurance covers only the loss of the camera when the SUN-SNIPER camera strap with a steel cable woven into it can be proven to have been destroyed by external influence. The SUN-SNIPER camera strap has to have been worn on your body as described in the manufacturer’s instructions at the time of damage. The sequence of events has to be documented by a police report (potential charges officially filed), and the destroyed SUN-SNIPER strap must be submitted.
In addition, you will immediately receive a new SNIPER strap. You pay only the postage. (As well as any minimal duty that may be charged for shipping to a foreign country)
The insurance coverage applies for 24 months from the date of purchase, as long as you registered your product under: www.sun-sniper.com/warranty
(Including date of damage, German time zone). This jurisdiction of this special insurance is limited to the EU and the USA.
Amount of reimbursement:
Up to 1000.00 EUR per camera
The insurance is an optional service, free of charge for you, offered by SUN-SNIPER GmbH and governed by German law. The insurance is not a component of the purchase price. To receive this insurance, the product has to be registered online within 14 days of purchase and the insurance terms have to be accepted under www.sun-sniper.com.
The place of jurisdiction is Winsen/ Luhe – Germany
This supplementary SUN-SNIPER CAMERA theft insurance is a gift to you from Wolfgang-Peter Geller.